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Event Attendant

Snoqualmie Casino is committed to delivering an experience that's Above it All! We're committed to working hard, having fun and always putting the guest first. If you share a love for people, entertainment and know what it takes to deliver exceptional service, then we want you on our team!
THE EXCEPTIONAL ENTERTAINMENT EXPERIENCE
We're building a legacy at Snoqualmie Casino by providing our guests an Exceptional Entertainment Experience. Team Members at every level have made the commitment to deliver on this promise every chance they can. The guest service practices that support this promise are:
We appreciate that our guests have selected Snoqualmie Casino as their choice for entertainment.
Support other team members ? help them be successful in their jobs.
Understand that when we're on the floor we're on stage.
We deliver our promise to every guest on every visit.
PURPOSE
To provide additional guest service and support to the Marketing/Security departments during promotions, special events and entertainment functions while maintaining a high level of guest service.
ESSENTIAL DUTIES & RESPONSIBILITIES
Greet guests upon entrance to promotion, event, or show.
Scan tickets and direct guests to their seat locations.
Show guests where to find exits, bathrooms, and concession areas.
As necessary light the way with flashlights when guests leave their seats.
Assist with and be knowledgeable in all special events, promotions and entertainment information.
Assist guests with beverage conversion from glass to plastic.
Keep assigned work area clean place debris in trash receptacles.
Guide patrons to exits or provide other instructions or assistance in case of emergency, and adhere to all safety rules.
Provide assistance with guests' special needs, such as helping those with wheelchairs.
May assist with coat check duties, servicing guest information centers and providing guests with amenity information.
May assist with event setup and tear down as needed.
Support Casino floor by picking up glassware and debris during a scheduled shift, help support Slots and F&B as needed
Thanks guests when leaving casino or events.
Other duties as assigned.
REQUIREMENTS
Education and Experience:
High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
One (1) year previous guest service experience.
Skills and Abilities:
Proven friendly and helpful communication skills.
Strong public speaking skills, including experience communicating to large groups.
High level of service ethics and proven customer relations skills.
Demonstrated professional and outgoing personality.
Ability to provide a positive experience when interacting with guests and co-works from different ethnic/cultural backgrounds and/or languages.
Ability to read, analyze and interpret basic documents.Ability to respond effectively to all inquiries and/or complaints, including those of a sensitive nature.
Demonstrate excellent guest service skills and cooperate with other Team Members in providing guest information, assistance and service.
Snoqualmie Casino exercises Snoqualmie Tribal Member/Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO). Pre-employment drug testing is required for all positions and you must obtain and maintain a gaming license from the Snoqualmie Gaming Commission.



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