Field Service Technician, Site Lead

The Company Join the newest name in the security industry, while at the same time joining a company that, for over a century, has kept people safe and secure with leading products and innovations. From inventing the "panic release bar" exit device in 1908 to pioneering the first-ever electric-controlled lock, our brands have been innovators for almost as long as people have locked doors. Their entrepreneurial spirit is at the core of who we are. The Role Field Service Technician will provide local IT support services for assigned Allegion facilities. Day to day operations including tickets, walk up support, hardware life cycle management, and assisting with project work. Support of this site includes regular day hours Monday through Friday and off hours support is required from time to time. Primary accountabilities include. Build & Support TGP Legacy PC systems Support & Maintain TGP Legacy IT Systems. Create and Support Exchange Mailboxes for Legacy TGP systems Create AD Accounts for Legacy TGP systems Provide advanced technical support and resolutions, primarily at a 2nd level, to end-user issues per Service Level Agreement metrics Performs security administration by resetting passwords, creating, moving, and disabling user accounts for network operating systems and software applications. Work with Allegion Network team in maintaining TGP Legacy Network & Allegion Network Work with Allegion Server team in maintaining Legacy Server Environment Support Remote TGP locations in Ohio and Canada. Support Legacy TGP Phone systems for all TGP Locations Provide immediate technical support and resolutions for highly complex environments (i.e. shop floor), after business hours, as necessary. Assist in assigned projects to drive operational and/or IT improvements. Follow and promote defined incident management procedures including the use of standard ticket management tools. Assist with support of network, server and business infrastructure. Perform root cause analysis to eliminate reoccurring incidents. Execute defined client computing lifecycle processes including PC ordering, deployment, and lease refresh within defined performance metrics. Purchase software, hardware, and services using standard procedures. Install technology hardware and software that fulfill user requests according to standards or requirements. Manage hardware assets and software licenses (i.e. Microsoft) using standard policies and procedures. Perform other assigned operational duties. Minimum Qualifications A minimum of 2-5 years' work experience supporting Manufacturing and Office environments, specifically, a high level functional and technical working knowledge of Microsoft Windows Operating Systems (Windows XP, Windows 7, Windows 8), Microsoft Office Suites (2007, 2010, 2013) and Microsoft Software (SharePoint, Lync, Visio). Experience with PC Hardware troubleshooting (HP, Dell, Lenovo). Experience with handheld wireless scanners. Experience supporting printer desktop/multifunction (Xerox, HP, Zebra). Broad technical IT knowledge and awareness of industry trends. Operational Excellence - Root Cause Analysis, process, risk reduction, security and controls, change management. Advanced troubleshooting skills. Relationship management and conflict resolution management. Broad knowledge of telephony. Exposure to broad spectrum of IT applications and IT architecture. Success working in cross functional teams and the ability to work as part of a virtual team. Ability to multitask and prioritize effectively. Candidate must be a self-motivated problem solver operating with limited supervision to help achieve goals for a global team. JR11323
Salary Range: NA
Minimum Qualification
Less than 5 years

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