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Project Manager Frame Division

Job Summary: Build a career with amazing benefits. TGP/Allegion believes that an excellent benefits package demonstrates our commitment to the well-being and future development of our team. We care about your success. When you work with us, you can expect:  Immediate Medical Coverage Generous Vacation & Sick Leave 401(K) With 6% Match That Vests Immediately HSA With Employer Contributions Up To $1,000 Per Year Depending Upon Participation Convenient Vanpools An On-Site Gym  What are you waiting for? Come join the TGP/Allegion team! The Project Manager uses their excellent communication skills to manage fire-rated and architectural frame projects, and associated customer service issues by becoming the customer's primary post-sale contact.  The range of projects may include all product types offered by Technical Glass Products (TGP), including but not limited to, Designer, Heat Barrier, Curtainwall, Hardwood, Aluminum Series, as well as TGP Architectural products such as Neoparies and Profilit.  Though primarily responsible for a single territory or region grouping, the Project Manager will also backup others in the department when needed. Responsibilities: Manage customer relationship post-sale. Administer each Project through entire lifecycle including but not limited to: Creating Order Entry. Submitting drawings, product data, and samples to customer as needed for approval. Interpreting construction drawings, architectural drawings, and mechanical drawings; applying knowledge of best practices for drafting. Receiving, interpreting, and communicating revisions or requests for change with internal teams and with client. Controlling potential change orders. Notifying customer of schedule changes and any related impact. Releasing orders to production team and leading team meeting(s) as needed. Reconciling and collecting any prepayments required up to time of final invoice. Coordinating release of shipment with in-house logistics group. Monitoring and reporting on project status at various points in lifecycle. Resolve post-delivery issues (Customer Service Issues) including but not limited to: Listen to and document complaint from customer. Work interdepartmentally as needed to identify root cause. Interpret data to determine if customer should be charged. Manage and document all costs associated with post-delivery issues. Requirements A minimum of six (6) years of project management experience in a related manufacturing, construction or related customer service environment.  Successful candidates will have experience in scheduling; managing multiple competing projects with lifecycles of several weeks to several months; and providing detailed technical expertise in troubleshooting complex mechanical/electrical systems. Attention to Detail Carefully monitors process and organizes systems of records. Follows detailed procedures and ensures accuracy in documentation and data. Communication and Influence  Listens with objectivity and checks for understanding. Effectively transfers thoughts and expresses ideas using speech, listening and writing skills to influence others or gain their support. Conflict Management Use active listening techniques to reduce conflict. Stay objective and fair in assessing different points of view, including own point of view. Interpersonal Builds and maintains trusting relationships with associates and customers. Demonstrates a direct and diplomatic approach in dealing with others to achieve goals. Adaptability / Flexibility Ability to quickly adjust to new, different, or changing requirements. Maintain composure under pressure while changing focus quickly as demands change. Analytical Skills Identifies and defines problems; determines the probable cause; suggests solutions. Skilled at recognizing connections and links. Decisiveness / Judgment Demonstrates logic, rationality, and objectivity in decision making. Analyzes alternate solutions and potential outcomes. Accountability Holds self and others accountable for results. Is persistent and follows through on commitments, despite obstacles and opposition. Negotiating / Selling Accurate, timely and effectively identifies customer needs and objectives; flexibility and ability to work with TGP resources and customer resources to meet customer's needs. Displays knowledge of relevant TGP products, services and processes to create results; utilization of knowledge to develop solutions. Ownership Taking ownership for work and responsibility for results, whether positive or negative. Why work at Allegion: At Allegion, you can be a part of a dynamic, collaborative and increasingly global work environment.  As the world of security evolves, our research and development organization stays one step ahead, creating new solutions to new challenges. Ideas matter here, and we nurture them by minimizing bureaucracy, and encouraging personal initiative.  Our values guide us every day, empowering our employees to do what they do best. We prize strong performers, creative risk-takers, and progressive leaders - valuing our employees' contributions, and recognizing them publicly.  As a company that's constantly seeking and discovering new frontiers, we're looking for pioneers.  To support our employees, Allegion offer a generous rewards and benefits including health, retirement programs, income protection, healthy living programs, tuition reimbursement, and employee discounts. About Us: Allegion (NYSE: ALLE) is a global pioneer in safety and security, with leading brands like CISA , Interflex , LCN , Schlage , SimonsVoss and Von Duprin . Focusing on security around the door and adjacent areas, Allegion produces a range of solutions for homes, businesses, schools and other institutions. Allegion is a $2 billion company, with products sold in almost 130 countries. JR9416
Salary Range: NA
Minimum Qualification
5 - 7 years

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